Effective Date: September 28, 2026
This policy covers the AssetIQ mobile app. For the assetiq.live website, see the website privacy policy.
This policy describes how the AssetIQ mobile app ("the App") — published by AssetIQ LLC ("AssetIQ," "we," "us," or "our") — handles information when you use it as an employee, contractor, or authorized user of an AssetIQ customer organization.
AssetIQ is a business tool. Accounts are provisioned by your employer or the organization you are contracted to (your "organization"), not created by signing up in the App. If you are using the App, your organization's administrator invited you and manages your access.
Account identifiers
Your name and email address, as provisioned by your organization's administrator when your account is created. This is used to sign you in, show you and your teammates who did what on a work order, and let your organization's administrators manage your access. It is not used for advertising or tracking, and it is not shared with third parties outside of operating the service itself.
Photos you add to work orders
If you attach a photo to a work order — captured with your device's camera or chosen from your photo library — that photo is uploaded and stored as part of that work order's record. Photos are visible to other authorized users in your organization who can view that work order; they are not shared outside your organization or used for any purpose other than the work order record itself.
Signatures you provide
If you complete a work order sign-off, the signature you draw on-screen is uploaded and stored as part of that work order's record, along with the name of the person who signed. Signatures are visible to other authorized users in your organization who can view that work order; they are not shared outside your organization or used for any other purpose.
Audit trail
Every attachment and sign-off action on a work order writes a durable, server-side record of who did what, to which record, and when — including when a photo or signature is downloaded or deleted, not only when it is added. This record is used to keep your organization's maintenance history accurate and accountable, and is visible to authorized users in your organization under your organization's own access controls.
Session information
When you sign in, our identity service records the IP address and user-agent (device/browser identification string) of that sign-in, alongside your session. This is used to keep you signed in securely and to help detect suspicious sign-in activity. It is not used for advertising or tracking, and it is not shared outside of operating the service itself.
What we do not collect
The App does not collect or request your device's location. It contains no advertising and no third-party advertising or tracking SDKs. It does not include any analytics or tracking software from third-party vendors.
Everything the App collects is used solely to provide the service to you and your organization: signing you in, showing your assigned and organization's work, storing the photos and signatures you attach to work orders, keeping an accurate audit trail, and letting your organization's administrators manage accounts and access. We do not use your information for advertising, and we do not sell your information.
Information is shared only within your own AssetIQ organization — with your teammates, supervisors, and administrators who have access to the relevant work orders and equipment records under your organization's own access controls. We do not share your information with unrelated third parties, data brokers, or advertisers.
Data collected by the App is stored in AssetIQ's cloud infrastructure. Your account, work order, and equipment records are stored in a managed PostgreSQL database service (Tiger Cloud), which itself runs on Amazon Web Services (AWS); the rest of AssetIQ's application infrastructure also runs on AWS.
AssetIQ accounts are provisioned by your organization: an administrator at your organization invites you by email, and the App itself offers no sign-up screen — you sign in with an account that already exists. Sign-in is handled by AssetIQ's identity service; your credentials are never visible to or stored by the App itself beyond the session needed to keep you signed in.
Your account, and the work order photos and signatures associated with it, are retained for as long as your organization keeps you as an active member and for as long as required to maintain your organization's equipment and maintenance records.
Because accounts are provisioned and owned by your organization, account removal is handled by your organization's administrators. If you need your account removed, contact your organization's AssetIQ administrator, or contact AssetIQ support directly at info@assetiq.live and we will coordinate with your organization's administrator on your behalf.
Questions about this policy or your data: info@assetiq.live.
We may update this policy as the App changes. Material changes will be reflected here with an updated effective date.